Delivering products to you:
Retail Delivery Fees
Delivery charges may vary depending on what you’ve ordered and the delivery address. We use Australia Post eParcel for retail orders.
Local NSW | Flat rate $15 (or free over $250 spend)
NSW Regional + Out of State Metro | Flat rate $25 (or free over $350 spend)
Out of State Regional | Flat rate $35 (or free over $500 spend)
- Once we dispatch your order, we cannot make changes to delivery address or other details. Extra charges might apply for changes to your order after we’ve dispatched it.
- If you provide an incorrect address so that we need to re-deliver, we charge you a reasonable re-delivery fee.
Getting your products to you:
We’ll deliver your orders promptly within 3-5 business days from when you order them.
- Delivery instructions from you are a guide for our delivery partners only, we can’t guarantee they’ll be followed exactly.
Responsible Service of Alcohol
We might need to ask for proof of age when the products are delivered.
- We can’t leave products at the delivery address with someone who is unable to produce proof they are over 18, even if you gave authority to leave when the products were ordered.
- We’ll leave a card with instructions for collection and take the products to a collection point where they can be collected with appropriate proof of age identification.
We won’t deliver products to you if we are concerned you show signs of intoxication.
- If your order is cancelled because you don’t have proof of age or you show signs of intoxication, we will refund the cost of the order except for a delivery fee which will be charged.
If you aren’t at home to receive the products
- If you are not at home, we’ll leave your products in a safe location if you instructed us to do so or leave a card with directions for collection.
- SIPSY. and our delivery partners are not responsible for any missing products if you give us the authority to leave products without a signature.
Returning products and refunds
30 Day Change of Mind Returns Policy
SIPSY. gives you 30 days to return a product that you’ve changed your mind on. This policy is in addition to your rights under the Australian Consumer Law.
Returns within 30 days
SIPSY. will happily give you a refund within 30 days of purchase, provided you have proof of purchase and the product:
- is still in its original and saleable condition and packaging, with any accessories included
- has not been opened or used and, if a perishable product, is not expired
- is not a pre-paid card, voucher or clearance/sale item
SIPSY. does not cover the cost of returns for a change of mind. Please email cheers@SIPSY.com.au to initiate a refund for the return address, once shipped you will need to email us with a tracking number so we know when to expect it. Once received, we will inspect the returned items before issuing a refund. We reserve the right to not accept a return if the item is damaged or incomplete.
Refunds will only be made using the original payment method stated on your proof of purchase. Please note that delivery fees paid for online orders are non-refundable for change of mind returns. Please allow up to five business days for the funds to process.
Faulty Product Returns Policy
If you have an issue with our products or services, we hope you’ll work with us so we can help resolve that issue.
- Please contact us via email within 30 days of purchase and include the following information so we can help resolve your issue:
- Details of the issue:
- How we can help you resolve the issue; and
- Relevant information (such as pictures and copies of your proof of purchase).
- We’ll confirm we received your issue within 30 business days and will work to investigate and resolve your issues within this time frame.
- If we can’t resolve your issue after this, we will be in touch to set out some proposed next steps.
You have rights under Australian Consumer Law
If you buy products from our Site, you have rights under the Australian Consumer Law. These Terms do not try to override those rights.
- If your purchase is faulty, damaged, incorrectly described or breaches a consumer guarantee, we will refund your money or exchange the product.
- For a full refund on orders, you must provide proof of purchase and the products must be in their original condition (i.e. unopened!).
- If your purchase involved delivery charges, then we will cover the cost of delivery for the return if we are at fault.
- We are at fault if the wrong product is delivered, there is a fault with the product (including any damage caused in transit) or we breached a consumer guarantee.